In order to run the plugin best, the following minimum system requirements are applicable. Do you have an older version? It is possible the plugin does not function well and/or the layout does not show the correct view.
Supported Windows version: Windows 7, Windows 8, Windows 10
Supported Office version: Office 2010, Office 2013, Office 2016, Office 365 en Office 2019
Supported .NET Framework: Our installer checks for version 4.7.2 and up