My file is blocked after I enter the password 3 times incorrectly. Now what?

You have received a download request that requires you to enter a password. You have entered a wrong password up to 3 times. That can happen of course! Unfortunately you can not undo this and SmartLockr can not unblock the file. 
 

Contact the sender of the file to resend that file again. This is the fastest way to regain access to the file.