When you first start using Smartlockr, the email notifications that recipients receive will come in from "Smartlockr Notifications" with the email address firstname.lastname@example.org.
If you have our Platinum package you're able to change this email address to something of your choosing.
Before we begin it's important to mention that the email address you're going to fill out for the email notifications needs to be able to receive email shortly for set up purposes. After everything is working like it should you can remove the email license or user to prevent email from actually coming in when users reply.
Configuring email domains can be done in our admin portal (htttps://admin.smartlockr.eu), we'll take you through the steps:
1: Click on email domains in our admin portal
2: Click on add domain
3: Please fill out the email address you would like to use, for example: email@example.com
4: The domain will be filled out automatically so you don't need to change anything there
5: Please fill out the name you would like the recipient to see, for example: Secure email from Companyname Inc.
6: Please click on the "add" button, after that some settings will appear that need to be configured into your DNS server(s). Usually the IT department or IT partner can take care of this for you. Please ask them to help you with this if you can't do this yourself.
7: Verify the email address by clicking the email that came in on the email address you chose.
8: Click on the verify button when the DNS changes (Step 6) and email verification (step 7) are finished. Our servers will check the DNS changes to double check if everything is as it should be. When this is the case the feature will turn itself on automatically.
That's it! If you only have one email domain we're done for now but if you have more than one, you can repeat the steps written above to add the other domains.